These Terms and Conditions govern the relationship between Bingo Bongo Stars Casino and its registered players. By creating an account and using the platform, players acknowledge acceptance of these terms in their entirety.
General Provisions
Eligibility Requirements
Players must satisfy the following criteria to maintain a valid account:
- Be at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher)
- Reside in a jurisdiction where online gambling is legally permitted
- Provide accurate personal information during registration
- Maintain only one active account per household
Account Responsibilities
Players bear responsibility for all activity occurring under their account credentials. The casino recommends implementing strong password practices and never sharing login details with third parties.
Account verification may be requested at any time. Failure to provide requested documentation within reasonable timeframes may result in account restrictions or closure.
Bonus Terms
General Bonus Conditions
All promotional offers at Bingo Bongo Stars operate under the following standard conditions unless explicitly stated otherwise:
| Condition | Standard Requirement |
|---|---|
| Wagering Multiplier | 35x bonus amount |
| Validity Period | 30 days from activation |
| Maximum Stake | €5 per bet during bonus play |
| Withdrawal Impact | Withdrawing forfeits active bonus |
Bonus Abuse
The casino reserves the right to void bonuses and associated winnings where abuse is detected. Examples of bonus abuse include:
- Operating multiple accounts to claim duplicate offers
- Coordinated play between players to guarantee profits
- Exploiting technical errors or system vulnerabilities
- Providing false information to qualify for promotions
Financial Terms
Deposits
Minimum and maximum deposit amounts vary by payment method. The casino does not charge fees for standard deposits, though payment providers may apply their own charges.
Withdrawals
Withdrawal requests undergo verification processing before completion. Standard processing timeframes:
- E-wallets: 24 hours
- Card Payments: 2-5 business days
- Bank Transfers: 3-7 business days
The casino reserves the right to request additional verification for large withdrawals or where suspicious activity is suspected.
Currency
All transactions process in Euros (€). Players depositing in other currencies may incur conversion fees applied by their payment provider.
Game Rules
General Gameplay
All games operate according to rules displayed within each title’s information section. Players should familiarise themselves with specific game mechanics before wagering real funds.
In the event of technical malfunction during gameplay, the casino reserves the right to void affected bets and restore account balances to their pre-game state.
Dispute Resolution
Players disputing game outcomes must contact support within 7 days of the incident. Disputes raised after this period may not be eligible for investigation.
The casino maintains detailed gameplay logs enabling thorough investigation of all disputes. Decisions based on these logs are considered final.
Responsible Gambling
Self-Exclusion
Players may request self-exclusion for periods ranging from 24 hours to permanent closure. Self-exclusion requests are processed promptly and cannot be reversed during the selected period.
Limit Setting
Account holders may implement the following limits through their account settings:
- Daily, weekly, or monthly deposit limits
- Session time limits with automatic logout
- Loss limits preventing further play after specified losses
Privacy and Data
Data Collection
The casino collects personal information necessary for account operation, legal compliance, and service improvement. This includes identity details, payment information, and gameplay activity.
Data Protection
All personal data receives protection according to applicable privacy regulations. The casino does not sell player information to third parties for marketing purposes.
Modifications
Bingo Bongo Stars reserves the right to modify these terms with reasonable notice. Continued platform use following published modifications constitutes acceptance of updated terms.
Material changes affecting player rights or obligations receive direct communication through registered email addresses.
Contact Information
Questions regarding these terms should be directed to:
- Email: support@bingobongo-stars.com
- Helpline: 0808 8020 133
Governing Law
These terms are governed by applicable gambling regulations and general contract law principles. Disputes not resolved through direct negotiation may be referred to relevant regulatory authorities.
Players acknowledge that online gambling carries inherent risks and agree to gamble responsibly within their financial means.